Exchanges and Returns

Exchanges and Returns

Items may be returned within 21 days from the date of purchase. Merchandise must be in original and unworn conditions and accompanied by original gift box with all warranty cards and explanation booklets intact. Closeouts, special orders, altered pieces (including ring sizing) and custom pieces are not returnable or exchangeable. Gift Certificates are not redeemable for cash and may be used for purchases only. Refunds will be given in the form of store credit or exchange.

 

Special Orders

All special orders require a 50% deposit and are non-cancellable. Special orders are not refundable or exchangeable. A special order includes any jewelry, gemstone or watch that has to be ordered to accommodate the client’s request for an alternative style, size, metal, or color that is not available in stock.

Custom Work

Custom designed jewelry involves metals, gems, and labor furnished for a specific client. Custom jewelry is non-refundable and requires a 50% non-refundable deposit before the work begins. Every effort will be made to accurately manufacture or produce the item(s) so ordered. Full payment upon receipt of custom work will denote the client’s complete satisfaction.